10 Best VoIP Software for 2022 Starting at $12/mo | GetVoIP

nowadays ’ randomness VoIP software provides an all-in-one interface for multiple communication channels including video recording conferencing, voice calling, SMS textbook messages, old world chat message, and even on-line fax .
It eliminates the necessitate to switch between multiple applications throughout the sidereal day, streamline spokesperson communication, video, and team collaboration tools into a unite application with real-time conversation synchronize .
In this post, we ’ ll cover the benefits of VoIP ( Voice over Internet Protocol ) software, highlight key VoIP features, and outline the 10 best providers to help you narrow your search for the best business communications platform for your team .

Overview

What is VoIP Software? 

VoIP Software is a virtual communications application that lets users make/receive calls over the Internet alternatively of the land line PSTN net copper wiring system .
VoIP offers meaning cost savings, flexibility, and scalable advance calling features that traditional landlines can ’ thymine. Call forward, multi-level IVR, editable call stream design, and even video conferencing are considered standard VoIP features .
VoIP platforms are besides device-agnostic, meaning users can conduct occupation communication across numerous devices including background and laptop computers, ( via softphone interface ) smartphones, tablets, and analogue desk phones ( hardphones. )
notice that VoIP is intended to improve both inner and external communication, as many providers offer features like blink of an eye team chat messaging with user presence, team collaboration tools like whiteboarding and screen partake, and file share and co-editing .
The terms VoIP, IP telephone, virtual telephone, virtual calling, and on-line phone systems are used interchangeably .
There are three independent types of VoIP services : Cloud VoIP, On-Premise VoIP, and Residential VoIP. Let ’ s take a deeper look at what separates them below .

Types of VoIP

Cloud VoIP

Cloud VoIP or hosted VoIP is a call service that lets you make calls through the internet. It is one of the most cost-efficient formats of VoIP software because it is hosted by a third-party provider and reduces the monetary value of serve by eliminating the need for dedicated hardware .
Most mottle VoIP providers offer advanced business features like car attendant, advanced margin call rout, and call analytics .

On-premise VoIP

On-premise VoIP differs from its obscure counterparts in that it is installed at your party ’ randomness position. This gives you more see in terms of security, but you ’ ll motivation to shell out more cash upfront for the necessity hardware and care .
Scaling on-premise VoIP is more unmanageable and expensive than the one hosted in defile. You will need to buy more hardware and pull off all configurations yourself .

Residential VoIP

residential VoIP is a spokesperson serve for your home that works over the internet. People choose it over land line because it ’ south cheap, portable, and has more features .
In order to use VoIP at your home, you ’ ll indigence to have fast and dependable internet connection and some hardware .

Benefits of VoIP Software

Why are so many businesses making the switch from POTS to VoIP ?
In addition to factors like the rise of distant bring, overall ease of manipulation, and fewer miscommunications, the benefits below make it slowly to see why the VoIP market is slated to reach $ 194.5 billion by 2024 .

Cost Savings

VoIP call service offers major cost savings when compared to landline phones — much cutting down commercial enterprise costs between 49-69 % on monthly communication expenses .
One of the most meaning savings comes from eliminating the necessitate for hardware ( when choosing hosted VoIP services. )
traditional PBX hardware can easily cost between $ 500- $ 2,000+ per exploiter, and extra hardware can cost between $ 100- $ 1,000 per phone. however, VoIP makes use of existing VoIP equipment, ( desktop computers, desk phones, smartphones, routers etc. ) and most extra IP call and hardware needs are managed by the PBX supplier .
Plus, because VoIP places calls over the Internet, users will see major savings when it comes to long-distance telephone calls. Since unlimited calling in the US and Canada is included in VoIP monthly plans, users can promptly shave off close to $ 500/month on long-distance costs. Most VoIP plans besides include a determined count of monthly toll-free minutes .
VoIP besides helps to cut costs associated with :

  • Maintenance
  • Additional phone lines
  • Teleconferences
  • International calls
  • Startup communication costs

For more details about VoIP cost savings, see our post on the Advantages of VoIP .

Scalability and Flexibility

Scalability is another huge advantage of VoIP .
alternatively of paying for features or seats they don ’ deoxythymidine monophosphate however need, companies can choose specific plans and add-ons thanks to a louisiana menu or bundled VoIP services .
tiered price makes it easy for companies to scale their VoIP services as they evolve, adding new communication channels, integrations, advanced features, and more. Plus, users can instantaneously add these newly features without any downtime or added IT costs .
By the end of 2021, approximately 1 in 4 american employees will work remotely .
VoIP software makes it easy to not only communicate with a geographically diverse distant work force but besides to monitor their activity and build up .
Features like one-click video recording meetings, file sharing, and editing, new world chat messaging, audio conferencing, live analytics, and exploiter presence updates make it easily to communicate and collaborate with team members no topic where they are .
This besides means customers are far more likely to be able to reach the agentive role or department they need on their first liaison .

Advanced Features

Traditional phone serve offers a few basic call handling features like margin call retention, tripartite calling, voice mail, and caller ID .
however, VoIP offers not entirely more communication channels but besides far more promote and high-quality communication features than standard phone service .
Users can create and edit custom-made call paths, provide a high floor of customer self-service with IVR, ( synergistic Voice Response ) and trust on detailed analytics to get penetration into common customer issues, productiveness levels, average call handle time, and more .
We ’ ll speak more about VoIP features late in this mail, but extra information is available in our musical composition on the best VoIP Features .

All-in-One Communications

About half of today ’ south consumers use multiple communication channels when interacting with a business .
VoIP offers all-in-one omnichannel communications that let customers choose their prefer method of contacting confirm or sales departments. popular channels include voice calling, electronic mail, SMS text message, live new world chat, video calling, and even social media messaging .
Regardless of which channel customers and agents connect on, communication and regulate history, notes, and early essential customer data from past interactions and CRM systems is synchronize and expose. This allows agents and customers to pick up precisely where they left off on past conversations, tied if those conversations took place on another channel .
VoIP software providers besides offer extensive lotion integrations, meaning that companies can integrate existing third-party communication and collaboration tools into their VoIP interface .
This eliminates the need to choose between having to learn how to use newly software or having to forgo necessity functions. rather, users can entree all of their prefer tools within one unify dashboard .

VoIP Software Essential Features

VoIP business providers offers advanced features that aren ’ triiodothyronine available with traditional office call systems .
Key features to look for include :

  • ACD and IVR: Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) both eliminate the need for callers to speak to an agent directly. Instead, these features use AI, speech recognition, automation, and pre-recorded announcements to direct calls, offer input from the helpdesk, and even let customers pay bills over the phone via voice responses or dial tone input.
  • Visual Voicemail: In addition to voice mailbox routing, VoIP systems offer visual voicemail, which transcribes voice messages and sends them as emails or SMS messages. Users may also receive an MP3 recording of voicemail messages in emails, set up voicemail notifications, and can quickly respond to priority messages.
  • Call Recording and Transcription: VoIP systems offer automatic and on-demand call recording and transcriptions. Call transcriptions can be searched to determine keywords, the call quality and quality of support received, the common customer issues, and more.
  • Advanced Call Handling: In addition to call transfers, call forwarding, and Do Not Disturb, VoIP call handling features allow users to block numbers, set advanced call routing strategies, create ring groups, schedule automatic callbacks, manage call queues, and more.
  • Video Calling: Today’s business phone systems also include video conferencing, generally for between 100-250 users. This allows for face-to-face meetings anywhere, at any time. Meetings can be scheduled ahead of time, or users can instantly transition to a video call from a chat message. As with voice calls, video calls can be recorded and sent to participants after the meeting ends.
  • Team Collaboration Tools: Team chat messaging, which allows for public/private channels, user tagging/mentions, polls and surveys, and more, all make instant, real-time communication easy. Additional team collaboration tools like screen sharing, remote screen control, file sharing, and co-annotation, task management, and even workflow management are included with VoIP systems. These tools are available during audio and video calls as well as the unified interface. Team chat messaging, which allows for public/private channels, user tagging/mentions, polls and surveys, and more, all make instant, real-time communication easy.
  • Virtual Extensions and Phone Numbers: Many VoIP systems offer unlimited user extensions in addition to local telephone numbers, toll-free 800 numbers, vanity numbers, and even local presence in multiple countries. Direct Inward Dialing and company directories make it easy for callers to find the exact extension or numbers they need.
  • Mobile App Accessibility: In addition to a softphone app for desktop computers, users can access VoIP telephony, video calling, team chat messaging, and more via Mac iOS and Android mobile devices like tablets and smartphones. Calls are easily forwarded to mobile devices without customers needing to dial additional phone numbers.

other VoIP software features :

Basic Features Advanced Features
Call Forwarding Voicemail to Email
Call Routing Conference
Caller ID Mobility Extension
Call Recording Unified Communications
Emergency Number Auto Provisioning
DND (Do Not Disturb) Redundancy (failover)
Speed Dial Time Conditions
Custom Prompt Blacklist/Whitelist
Queue Firewall
Ring Group
IVR
Music On Hold

Top VoIP Software Providers in 2022

here ’ s the number of the most popular VoIP software solutions :

The below table compares the top VoIP software providers, pricing, available features, uptime, and more.

Provider RingCentral Nextiva Dialpad 3CX 8×8 CloudTalk Grasshopper GoToConnect Vonage
Starting price From $ 19.99/user per month From $ 17.95/user per calendar month From $ 15.00/user per month From $ 0.88/user per month From $ 12.00/user per calendar month From $ 20.00/user per month From $ 26.00/user per month From $ 22.00/user per month From $ 14.99/user per calendar month
loose trial 7-day free trial 7-day free trial 14-day free trial No rid test of paid version, but first year of Standard Plan is free 1-month release test 14-day spare trial 7-day exempt test 14-day barren test 14-day free test
Unlimited US+Canada Calling
video For up to 200 participants For up to 250 participants Requires Dialpad meeting : complimentary download, for up to 10 participants to meet for 45 minutes, Business Plan for $ 20.00/user per calendar month for up to 100 participants to meet for 5 hours For up to 250 participants For up to 100 participants Integration-only, no native television calling tool Integration-only, no native video calling creature For astir to 150 participants For up to 100 participants
team collaboration team Chat, Task Management, Screen Sharing, File Sharing, Whiteboard team Chat, Task Management, Screen Sharing, File Sharing, Nextiva CoSpace App team Chat, Screen Sharing, File Sharing team Chat, Screen Sharing, Whiteboard, PDF, and File Sharing team Chat, Screen Sharing, File Sharing, Task Management Wallboard, Screen Sharing, File Sharing, Whiteboard Integration-only, no native team chat, sieve sharing, charge sharing features team Chat, Screen Sharing, File Sharing Screen Sharing, File Sharing, Team Chat
Faxing 100 pages/month for free, 10 cents per page after that
Mobile App io and Android Devices io and Android Devices io and Android Devices io and Android Devices io and Android Devices io and Android Devices io and Android Devices io and Android Devices io and Android Devices
uptime 99.999 % 99.999 % 100 % 99.99 % 99.9999 % 99.99 % 99.999 % 99.999 % 99.999 %
Best For Remote/blended SMBs that rely heavily on analytics fully distant or blend teams that want to consolidate communications tools call centers with a gamey daily inbound call volume Smaller/newer in-house businesses with more basic VoIP communication needs Midsize-large businesses that use a kind of communication tools and need custom solutions In-house and remote medium to bombastic teams that focus on agentive role optimization and individualized customer service Solopreneurs or businesses with 3-5 employees that need only a basic call organization, no television communications or native team collaboration Remote or mobile teams of under 20 employees that need to maximize agent productivity little businesses over 50 or fewer employees, ideal for in-office or blended, but not wholly remote, teams

RingCentral VoIP

RingCentral MVP is an all-in-one message, Phone, and Video VoIP software for 2-1000+ users .
The mix RingCentral App interface lets users send team chew the fat messages, SMS text, on-line faxes, access third-party integrations, and make one-click phone or video recording calls across devices from any location .

Top Features

  • RingCentral Video: Free unlimited video conferencing with instant chat messaging for up to 200 participants
  • Team Collaboration Tools: Task creation and management, screen sharing and remote screen control, interactive whiteboard
  • RingCentral Analytics Portal: 30+ real-time and historical KPIs, customizable and premade report templates, automated reporting
  • Presence Feature: Lets users/admins set and view real-time team member availability and status on desktop softphones and smartphones
  • RingCentral Fax: Unlimited Internet fax (faxes sent to email) without interrupting phone number service, fax storage

Pricing and Plans

RingCentral MVP ’ s most popular design is its bounty plan from $ 34.99/user per calendar month for 2-10 users .
The Premium Plan includes :

  • Unlimited calling in the United States/Canada plus 2,500 toll-free minutes/month
  • On-demand and automatic call recording
  • CRM and industry-specific integrations and developer platform for custom integrations
  • Professional implementation and 24/7 support
  • Voicemail transcription, voicemail-to-email, visual voicemail

Additional MVP plans include the Essentials Plan for $ 19.99/user per calendar month, the Standard Plan for $ 27.99/user per calendar month, and the Ultimate Plan for $ 49.99/user per calendar month .

Best For

RingCentral is best for minor to mid-sized outback or blended teams that prioritize multiple communication channels american samoa well as advanced team collaboration capabilities .
Because these teams don ’ deoxythymidine monophosphate normally work in the lapp position ( or even in the same time partition ) RingCentral users need to rely on data and data from its advance Analytics Portal to properly measure agent activeness, customer gratification, and to identify common problems that might be more apparent to an in-office team .
For more information on RingCentral, check out our complete review of RingCentral price .

Nextiva admin dashboard

Nextiva ONE is a cloud-based business VoIP call system for 2-100+ users offering voice calling, video recording conferencing, team collaboration, and faxing within the Nextiva App for background or mobile devices .
Nextiva is unique in that it besides offers gain native CRM capabilities in accession to third-party CRM integrations. Designed for today ’ mho mobile work force, Nextiva offers over 45 VoIP features that streamline communication and simplify workflows .

Top Features

  • Call Flow Builder: Users record custom greeting/IVR menu announcements and add multiple business phone numbers/ring groups/voicemail boxes to call paths via the user-friendly drag-and-drop interface
  • Conversational AI: Uses NLP (Natural Language Processing) from Google Dialogflow and IBM Watson to interpret natural speech from callers and offer a high level of automated self-service
  • Nextiva CoSpace: A virtual workspace allowing for audio/video communication, chat messaging, file sharing/editing, task management, and team or project-specific Spaces
  • Call Pop: Provides key customer/caller insight on-screen before dialing/answering a call, including past survey responses, last interaction data, current Customer Experience Score, account value, and more
  • Nextiva Sales and Customer Service Tools: Service and Sales suites that map out the customer journey and pipeline, monitor leads, offer advanced automation and omnichannel communication, and more

Pricing

Nextiva ’ s most democratic plan is its Enterprise plan, from $ 32.95/user per calendar month for 20-99 users .
The Enterprise Plan includes :

  • Unlimited attendees for audio conferences
  • Unlimited call pops
  • Unlimited video conference and call recording
  • Unlimited calling in the United States and Canada plus 12,500 monthly toll-free minutes
  • 24/7 phone, email, and chat support, plus professional implementation

other Nextiva Plans include the necessity plan from $ 17.95/user per month, the Professional plan from $ 21.95/user per month, and the Ultimate design from $ 52.95/user per month .

Best For

Most Nextiva users are either transitioning to an all-in-one business communications tool for the first time or have realized they need a solution that eliminates the want for excessive third-party integrations .
These in full remote or blended teams need a VoIP solution with a native CRM system, angstrom well as advanced customer servicing and sales functionalities, that allow them to streamline their workflows into a single application .
More detail information on features, price, and more can be found in our revue of Nextiva Pricing .

Dialpad VoIP

Dialpad is a VoIP software provider that combines business telephone, team message, one-click sound recording league meetings, and AI-powered customer service into one platform .
Dialpad ’ s built-in AI capabilities allow for detail opinion analysis, agent coaching, transcriptions, automation, and more in real-time across multiple devices .
note that video calling is entirely potential if the free Dialpad Meetings app is downloaded .

Top Features

  • Dialpad Conference Calling: Set recurring conference calls, create invite groups, use pre-scheduled dial-outs to prevent missed meetings, and access group chat messaging in audio-only and video conferences
  • Call Queue: Live call queue views, view currently available agents, set and manage priority call queues
  • Call Summary: Automatically receive post-call essential information like action items, key call snippets, call sentiment analysis, and a full searchable call transcript
  • Screen Capture: Records an agent’s entire screen from the moment they accept or place a call, allows admins to view call transcription, playback audio, view the agent’s screen to evaluate the type and effectiveness of support provided
  • Executive Assistant Call Delegation: Automatically assigns missed calls to another predetermined agent to help manage call volume, selected agents can view relevant transcripts, call history, etc.

Pricing and Plans

Dialpad ’ s most popular plan is its Pro plan from $ 25.00/user per calendar month, with a minimum purchase of three licenses .
The Pro Plan includes :

  • A 10 office location/branch maximum
  • Local phone number support in over 50 countries
  • Up to 25 ring groups
  • APIs and webhooks
  • 24/7 phone support

Additional Dialpad plans include the Standard plan from $ 15.00/user per calendar month and the Enterprise Plan, which is quote-based .

Best For

Dialpad is best for call centers or businesses with a high daily incoming call bulk .
These companies need a better way to shorten call queues/call restrain times, provide a higher degree of customer self-service, and keep track of post-call action items and customer military service requests .
To learn more, read our review of Dialpad price and plans .

3CX

3CX VoIP

3CX is an on-premises or hosted PBX communications system offering app-free video conferencing, clientele SMS, live new world chat and team chat, voice calling, and sociable media messaging in a single interface .

Top Features

  • Call Routing: Numerous call routing options including round-robin, skills-based, first available, shortest talk time, longest idle, priority routing, and least amount of calls answered in the set time period
  • Live Chat: Connects website visitors to a live agent with real-time chat syncing, allows agents to instantly transition from a chat to a voice call, chat transfer, chat file sharing, and automatic ticket syncing with CRM systems
  • Facebook Message Management: Automatically assign FB messages to queues or individual users, keep a record of past messages, automatic conversation syncing, and CRM integration
  • Team Collaboration Features: Screen and PDF sharing, whiteboard, team polling and surveys, chat messaging, file sharing, note creation, and sharing, call recording

Pricing and Plans

3CX has a unique price social organization, as it is based on the total of coincident calls, the number of users, and the number of licenses, meaning it offers a high level of scalability .
Its Standard design is loose for the first year, but lacks necessity features like call record, CRM integrations, and call line up .
therefore, its most popular plan is its Pro plan, which starts at $ 0.88/user per month and $ 265.00/license per year for up to 25 users and 8 coincident calls. The Pro Plan includes :

  • Unlimited extensions
  • Microsoft 365 and CRM integrations
  • Video conferencing for up to 100 participants
  • Voicemail transcription and call recording
  • Call reporting

It besides offers the above-mentioned Standard Plan, which is unblock for one year, and the Enterprise plan from $ 1.08/user per calendar month .

Best For

3CX is best for minor to medium-sized businesses with traditional offices that need the tractability to choose between on-premises or cloud-based host .
These teams may have a moderate outbound daily call volume, but need VoIP software that can keep up with their large measure of daily home and external communication across multiple channels .
Given that 3CX is an open chopine solution, it ’ randomness besides ideal for businesses that want to select their own SIP trunks and hardware, a well as companies that need customize solutions .
Our 3CX Review provides extra insight into features, price, plans, and drug user reviews

8x8 VoIP

8×8 is a occupation communications platform with outright calling, team chat messaging, video conferencing, and communication APIs for those who prefer to completely customize their system through an open source platform .

Top Features

  • Team Collaboration Tools: File sharing, public, private, or invite-only team chat channels, full-screen or application screen sharing
  • Phone Presence: Integrates with user calendars to automatically update user status when in a meeting, automatic “away” update after a set amount of idle time, do not disturb status, custom message to be displayed with status updates
  • Video Conferencing: Virtual backgrounds, host delegations, meeting locks, end-to-end encryption for video calls, dial-in, dial-out, YouTube live streaming, mobile screen sharing, personal video rooms, virtual hand-raising
  • APIs and Embeddable Apps: Customizable communication functionalities for existing apps including live chat, SMS messaging, SMS surveys, call stats, and more
  • Universal Messaging: 8×8’s team chat tool integrated with over 20 chat apps including Slack, Chatter, and more within the “SameRoom” interface, offering streamlined messaging communication

Pricing

8×8 ’ s most popular plan is the X2 plan from $ 24.00/user per month .
The X2 Plan includes :

  • Unlimited voice calling to 14 countries and unlimited calling in the US and Canada
  • HD audio and video conferencing for up to 100 participants
  • Unlimited UC media storage and call recording storage for 30 days
  • Unlimited virtual faxing
  • Out-of-the-box CRM and team communication integrations

8×8 ’ second all-in-one communication tools offer two extra plans, the Express plan from $ 12.00/user per calendar month and the X4 design from $ 44.00/user per month .

Best For

8×8 is best for larger-scale companies that need customizable communications solutions to manage their high day by day touch volume across multiple channels. It ’ randomness besides ideal for businesses that are already using several business communication platforms that must integrate well with their VoIP system .
Learn more about what 8×8 can offer teams in our 8×8 Review .

CloudTalk VoIP

CloudTalk is a cloud-based call center software that primarily focuses on voice communication ( note that native video recording calling features are not available. ) Tailored inbound and outbound dialer solutions are available to sales agents and customer corroborate .

Top Features

  • Wallboard Analytics: A live picture of all current contact center activity, visible to both admins and agents, with data on configurable metrics from the past 60, 30, 15, or 5 minutes. Wallboard gamification and published results increase team member productivity
  • ACW (After Call Work): Ensures agents finish follow-up work after the end of a call, can be made mandatory. Work includes notes, call tagging, evaluation, scheduling callbacks, etc. Admins can set ACW time for up to 15 minutes, meaning that an agent will not be able to make/receive calls during that time to focus on follow-up tasks.
  • Preferred Agent Routing: Assigns a preferred agent per client, to ensure that the caller is always connected to that agent. Allows for a higher level of personalization, increases customer loyalty, and prevents overworking agents. Clients can also be assigned to specific groups/departments, not just individuals, for skill based routing.
  • Resolved Call Smart Detection: Smart Detection shows the most recent missed calls and filters them according to Resolved (called back) and Unresolved (still needing callback) status
  • Conference Calling: Internal and external conference calls, each attendee has a PIN code for security, calls are automatically recorded

Pricing

CloudTalk ’ s most popular plan is its essential plan, from $ 25.00/user per month .
The all-important plan includes :

  • Unlimited users and an unlimited number of callers in queue
  • Free inbound and calls and internal calls (toll-free excluded)
  • Unlimited recording storage
  • Fax to email
  • SMS texting
  • Conference calling
  • Call tagging and customer cards

Additional CloudTalk plans include the Starter plan from $ 20.00/user per calendar month and the Expert Plan from $ 40.00/user per month .

Best For

CloudTalk is best for medium to large businesses with a high gear daily contact volume. These companies need to be able to provide a highly personalize grade of customer overhaul while still optimizing their agents. desirable for both in-house and distant teams .

Grasshopper Phone

Grasshopper is a business earphone arrangement chiefly designed for small businesses or solopreneurs. Though standard calling features are reasonably limited compared to the early VoIP serve providers here, Grasshopper has communication add-ons ideal for scalable solutions .

Top Features

  • Ruby Virtual Receptionist: Lets customers speak to a “real person” when they call, making scheduling appointments, getting basic questions answered, and more
  • Voicemail: Separate voice mailbox per extension, unlimited message storage for 30 days, automatic voicemail transcription with transcription forwarding to up to 15 email addresses
  • Call Tracking Analytics: Usage, Activity, and Detail reports provide information on average call length, which calls were placed on hold, transferred, or went to voicemail, call abandonment, and more. Information is stored for 90 days.
  • SMS: Users can send/receive unlimited text, video, and photo messages, individual and group texting available, “Instant Response” feature automatically lets new callers know their call has been received

Pricing

Grasshopper ’ s most popular design is its Partner Plan, from $ 44.00/month, three call numbers, and three extensions .
The Partner Plan includes :

  • Virtual faxing
  • Instant Response
  • Desktop and mobile apps
  • Business SMS
  • Call control and call handling
  • Custom Greetings

eminence that all Grasshopper plans offer the lapp features — the entirely remainder is the number of earphone numbers and extensions. early plans include the Solo plan for $ 26.00/month for 1 telephone number and 3 extensions and the Small Business plan for $ 80.00/month for 5 call numbers and inexhaustible extensions .

Best For

Grasshopper is best for inauguration and minor businesses with 5 or fewer employees that need a business phone system without promote features. It ’ s particularly popular among solopreneurs and individuals with side businesses that want to increase their level of professionalism .
Learn more about Grasshopper ’ second business communication tools in our Grasshopper Review .

GoToConnect VoIP

GoToConnect by LogMeIn is a incorporate meeting, cloud PBX telephone, and chat communications solution accessible from anywhere, on any device ( in fact, it ’ s compatible with over 180 desk phones. )
Each exploiter has their own telephone number, plans offer inexhaustible extensions, and admins can create their own customized call flow and set ring strategies via the user-friendly drag-and-drop interface .

Top Features

  • Visual Dial Plan Editor: A drag-and-drop call flow/path editor that allows admins to instantly adjust call routing strategies, automation, IVR menus, and even the number of seconds before a call is transferred
  • Find Me/Follow Me: A remote call forwarding feature that connects callers to the device where they’re most likely to reach their desired agent/department — without needing to dial additional phone numbers
  • Caller Hold Time Reporting: Agents are automatically informed of the amount of time a caller has been on hold before the conversation begins, or to ensure that longest hold times are assisted first
  • Supervisor Real-Time View: Call monitoring with reports on current call queues, agent activity, and ability to silently monitor, access call whisper, or use call barge
  • Call Recording: Automatic company-wide or phone number-specific call recording with accessible cloud recording storage

Pricing

GoToConnect ’ s most popular plan is its Standard plan, from $ 26.00/user per calendar month for between 2-10 users .
The Standard Plan includes :

  • Unlimited extensions, call queues, auto-attendants, and ring groups
  • 1,000 included toll-free minutes
  • Unlimited meetings for up to 150 participants and up to 25 simultaneous streams
  • Free International calling in over 50 countries
  • Hot desking and shared line appearance

GoToConnect offers two early paid plans, the Basic plan from $ 22.00/user per calendar month and the Premium plan from $ 39.00/user per calendar month .

Best For

GoToConnect is best for minor businesses of 20 or fewer by and large remote or mobile employees that need highly customizable call paths that allow for maximal agent productivity .
It ’ south besides ideal for companies that frequently update their address rout and call way strategies based on prison term of class, top out sales times, agent handiness, and more .
Our complete GoToConnect Review provides extra insight .

Avaya VoIP

Avaya OneCloud is a unite communications solution with SMS and MMS message, VoIP voice calling, video conferencing, and clamant message .
This all-in-one cloud communications creature allows for constant team collaboration, a high level of employee flexibility, and a cohesive digital workspace .

Top Features

  • Avaya Spaces Collaboration App: Collaboration solution offering video, chat messaging, audio conferencing, and file sharing, storage, and editing in one unified workspace for up to 1,000 users. Also includes task management, activity stream notifications, screen sharing, and the ability to see up to 61 meeting participants at once
  • Video Meetings: Unlimited video meetings for up to 200 participants with screen sharing and public/private in-meeting chat
  • Visual Voicemail: Users can access transcriptions or MP3 files of voice messages from their email inbox, desk or mobile phone, desktop computer, or Avaya account
  • Audio Conferencing: Unlimited audio conferences for up to 1,000 participants with unique access codes

Pricing

Avaya ’ s most popular plan is its premium design, from $ 34.99/user per month for between 2 to 20 users .
The Premium Plan includes :

  • Unlimited Business SMS, unlimited calling in the U.S. and Canada
  • 2,500 toll-free minutes
  • Video meetings with up to 200 participants
  • CRM integrations (Salesforce, Zendesk) and industry-specific integrations (Canvas, Smarsh, etc.)
  • Advanced call handling including call barge and call whisper
  • Automatic and on-demand call recording
  • Real-time analytics

Avaya offers three extra plans, the Essentials Plan for $ 19.99/user per month, the Standard design from $ 24.99/user per calendar month, and the Ultimate Plan for $ 49.99/user per calendar month .

Best For

Avaya is best for small to medium-sized businesses with more basic communication needs, but extensive real-time collaboration needs .
It ’ sulfur besides a effective solution for companies that have near-daily audio or video recording conferences with home team members and external clients/collaborators .
Our Avaya Review offers extra information .

Vonage VoIP

Vonage is a cloud-based business communications system with voice calling, SMS, on-line fax, video recording calling, and team old world chat messaging .

Top Features

  • Conversation Analyzer AI: Uses NLP and speech analytics to offer insight into common issues, customer satisfaction, the reason for the call, resolution speed, etc.
  • Company Summary: Compares up to 18 months of data on metrics like call duration, activity by agent, extension, ring group, the total number of calls, percentage of calls that were unanswered/went to voicemail, information on the most and least active groups, an call logs
  • Vonage App Center: Robus integrations with popular tools like Zoho CRM, Microsoft Teams, G Suite, Microsoft 365, Salesforce, Zendesk, Slack, and more
  • Call Announce: Warm transfer tool that plays audible messages to agents before they take the call, announcing information like the reason for the call, related call tags, basic customer support history, and more
  • Call Conference: Meeting between 3-5 parties on a mobile app or compatible desk phone

Pricing

Vonage ’ s most democratic plan is its bounty plan from $ 24.99/month per line for between 1-20 users .
The Premium Plan includes :

  • Unlimited video meetings for up to 100 participants
  • Unlimited team messaging, SMS and US and Canada calling
  • Multi-level auto attendant
  • CRM integrations
  • Over 50 business phone features

bill that call record, call monitor, call line up, call groups, ocular voice mail, and virtual fax are all paid add-ons .

Best For

Vonage is best for in-office SMBs of between 10-15 employees with basic communication needs or needs that are already covered by third-party software they plan to integrate into Vonage. These companies need the ability to scale their VoIP communications over clock time, but as of immediately, they have more minor business telephone needs .
Learn more about Vonage for Business in our Vonage Review .

How to Choose VoIP Software

nowadays that you ’ rhenium aware of the features, advantages, and platforms for streamline VoIP communications, you need to be certain you know what to look for in a provider .
Consider factors like :

  • Guaranteed uptimes and Service Level Agreement (SLAs), available support channels, onboarding support
  • Employee training
  • Available third-party integrations, Communication APIs, and developer support
  • Compatibility with existing hardware
  • Available seats and overall scalability
  • Current user feedback

For more details about top VoIP software price, plans, features, and drug user experience, check out our synergistic comparison postpone of the best business VoIP providers .

VoIP Software FAQs

Below, we ’ ve answered some of the most common VoIP software FAQs .

informant : https://alltopus.com
Category : Lastest

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